Shipping policy

Why is cash-on-delivery not offered for my Location?
  • Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. if you’re outside Kigali, it is not available in your location.You may use mobile money or pay with your credit card in order to be delivered. 
We are committed to delivering your order accurately, in good condition, and always on TIME.
  • We currently deliver everywhere across Rwanda and worldwide.
  • Our shipping and delivery lead times vary by destination
  • We ship most items within 3-5 working days of the order. In the unlikely event that we are not able to ship your order completely within 5 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.
    • We ship on all week days (Monday to saturday), excluding public holidays.
    • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
    • While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.
    • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
    • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Rwandan Tax Regulations


    What do the different tags like “In Stock”, “Available” mean?

     ‘In Stock’- For items listed as “In Stock”, Delivery time based on your location pin codes (usually 5-7 business days or 7-9 business days in areas where standard courier service is available).

    • ‘Available’ – The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
    • ‘Pre-order’ or ‘Forthcoming’ – Such items are expected to be released soon. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days.
    • ‘Out of Stock’ – Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.


    What is Cash on Delivery?

     If you are not comfortable making an online payment on, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

    How do I place Cash on Delivery (COD) order?
    • All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order. We will give you a call to confirm the order. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
  • Does HealthOxide deliver internationally?
    • Yes, Gura online store delivers items internationally.
    • $35 (USD 35) applies as delivery charge.
    • In the event of international deliveries, no COD is applicable and payment will be received via paypal,credit card or mobile banking